How do Founder-Led Small Businesses Scale in 2026?
When budgets are tight and clients are more diligent with expenditure, it's on you as a software or service provider to help them realise the value of their investment. This in turn grows your sector credibility, customer retention and lifetime value of your client base, which makes you more attractive to prospective clients and investors.
You already understand AI is here to stay but you're uncertain what role it should play in your business. You also know many successful brands get to charge a premium because of the exceptional customer experience they deliver. What's stopping you from embracing these growth strategies?
Working with Ryan, a 28-year veteran of the corporate world, you get to harness his twin passions for technology as an enabler and customer experience as the ultimate competitive differentiator, to help you, the founder-led business owner scale with confidence in 2026.
Follow on LinkedInThe falacy most small business owners believe is that clients who renew are happy. But keeping clients happy for longer takes effort. You need to be intentional with the experience you deliver to build T.R.U.S.T. and V.A.L.U.E.
Choose the right tools for any job is key. Training your people to use them correctly and effectively whilst ensuring safeguards are in place means you can deploy AI with confidence freeing up scarce resources for other work.
Clear, comprehensive and concise communication gives your growing team the clarity they need to anticipate and address the needs of your clients. It gives paying clients certainty you understand their needs and can help.